Customer service involves addressing general inquiries, feedback, and assisting customers with non-technical issues related to products or services. On the other hand, technical support focuses on providing specialized assistance to resolve technical problems, troubleshoot issues, and offer guidance on using complex products or services. In essence, customer service deals with overall customer experience, while technical support caters to specific technical challenges to ensure customer satisfaction.
Customer service involves addressing general inquiries, feedback, and assisting customers with non-technical issues related to products or services. On the other hand, technical support focuses on providing specialized assistance to resolve technical problems, troubleshoot issues, and offer guidance on using complex products or services. In essence, customer service deals with overall customer experience, while technical support caters to specific technical challenges to ensure customer satisfaction.
Customer service involves addressing general inquiries, feedback, and assisting customers with non-technical issues related to products or services. On the other hand, technical support focuses on providing specialized assistance to resolve technical problems, troubleshoot issues, and offer guidance on using complex products or services. In essence, customer service deals with overall customer experience, while technical support caters to specific technical challenges to ensure customer satisfaction.
Customer service involves addressing general inquiries, feedback, and assisting customers with non-technical issues related to products or services. On the other hand, technical support focuses on providing specialized assistance to resolve technical problems, troubleshoot issues, and offer guidance on using complex products or services. In essence, customer service deals with overall customer experience, while technical support caters to specific technical challenges to ensure customer satisfaction.