Paradox of customer experience: the “human element”- Dr. Shashank Shah [Interview]

Shashank Shah is a stakeholder management strategist, researcher, and national bestselling author. He has authored over 100 research-based papers, articles, case studies, and technical notes in peer-reviewed national and international publications in the areas of Stakeholder Management, Corporate Responsibility, Corporate Governance, Business Ethics, Integral Education, Humanized Healthcare and Social Entrepreneurship. He has been a visiting scholar at Harvard Business School and Copenhagen Business School; fellow and project director at Harvard University South Asia Institute; and is a consulting editor with the Business India Group. A TEDx and Talks at Google speaker, he has addressed scores of prominent platforms across academia and industry in India and the USA.

Leave a Reply

Your email address will not be published. Required fields are marked *