Riding the Wave: The Growth Trajectory of Cloud-Based Contact Centers

The cloud-based contact center market was estimated at USD 17.22 billion in 2022 and is likely to grow at a CAGR of 26.20% during 2023-2028 to reach USD 69.9 billion in 2028.

Cloud-based contact center solutions enable various companies to use contact center providers’ offerings on the cloud. These solutions help streamline the process of offering up-to-date and modernized services to customers. It also helps in personalizing these services to cater to their preferences and demands for offering the benefits of 24/7 technical support, minimal capital investment, and high levels of security, reliability, and scalability.